- OUR CLINIC PROVIDES PFIZER and ASTRAZENECA VACCINATION
- OUR CLINIC PROVIDES TELEHEALTH APPOINTMENT
- Please call our clinic first on Ph: 02-9698 3060 / 02-9699 3370 (M: 0415 508 964 / 0481 755 197) prior your appointment:
a. IF YOU HAVE THE FOLLOWING SYMPTOMS:
FEVER, SORE THROAT, COUGHING, BREATHING DIFFICULTIES OR VOMITING, and have TRAVELLED internationally or have had CLOSE OR CASUAL CONTACT with a confirmed case of Coronavirus.
b. IF YOU JUST GOT COVID 19 TESTING, PLEASE WAIT THE RESULT BEFORE YOU COME TO OUR CLINIC OR PLEASE CALL OUR CLINIC PRIOR YOUR APPOINTMENT.
c. PLEASE WEAR MASK WHEN YOU COME TO OUR CLINIC FOR YOUR APPOINTMENT
Poet’s Corner Medical Centre is a bulk billing clinic
located minutes away from Sydney City CBD and a fully accredited practice with QPA. The clinic was established since 1993.
We pride ourselves in being a family practice. Our doctors are committed to providing comprehensive and quality medical care to all in the community.
Our practice has Appointment System. Longer consultations are available upon request. Please let the reception staffs know when making your appointment or when you arrive at reception that you require a longer consultation.
Emergencies will always be given priority and our reception staff will attempt to notify you of any unforeseen delays to your treatment.
Our clinic also accepts walk in appointment. Please speak to our receptionist if the clinic has any appointment available for you.
If you need interpreting service, please let the receptionist know when you make your appointment.
GP’s of the practice may be contacted via telephone during practice opening hours.
If the GP is unable to take your call, a message will be taken and you will be advised on when to expect a return telephone call. Emergency telephone calls will always be put through to the GP immediately.
All test results are strictly confidential and in order to protect your privacy. This practice does not give results to patients over the telephone/email. This is to avoid breach of relevant privacy laws, and to avoid a situation where patient may be unable to understand the implication of any findings.
The doctor will advise you at the time of testing when you can expect your results to return. All urgent results will be followed up with the patient directly.
All Services at this Practice are BULK BILLED
for Medicare Card holders and NIB card holders or its related entity card holders and CBHS INTERNATIONAL HEALTH card holders upon the presentation of a Medicare card or NIB card or CBHS card and Identification document with photo (driver licence or passport).
Services which are not bulk billed are for: non-Medicare Card Holders, Insurance Medicals, and Non-Medical Cases.
Our practice is committed to providing you with the best preventative care possible. Practice staff will seek your permission to be included on our reminder system and may issue you with a reminder notice on occasion.
If you do not wish to be a part of this system, please let your doctor or practice staffs know.
Management of Your Personal Health Information
Your personal health information is collected and used directly in association with your health care. It is a confidential document and it is the policy of this practice to maintain the security of medical records at all times.
We will ensure that your information is only available to authorised staff or seek your permission before disclosing it to any third party.
The patient’s right to privacy is respected at all times. We abide by the Australian Privacy Principles. If you have any concerns about your health information privacy, please let your doctor or reception staffs know.
Cultural Background and Ethnicity
It is the commitment of our practice to provide the best preventative care. To ensure that your care is tailored to your needs, staffs at this practice encourage patients to identify their cultural background and/or ethnicity on their medical record.
If you identify with a particular cultural background, please let you doctor or reception staff know.
If you have a problem with your health care or have had a negative experience when visiting our surgery, we would like to know.
Please feel free to discuss any problems you may have with your doctor or the receptionist.
Alternatively you may want write to us or use one of our complaint feedback forms kept at reception. Complaints can also be made to the NSW Health Care Complaints Commission (Locked Bag 18, Strawberry Hills NSW 2012). All complaints are taken seriously and you can remain anonymous if you wish.